Guide For your business
For restaurants: build your reply kit with AI
Build one page with 12 ready-to-use replies for the questions you answer every week, plus 3 replies for Google reviews. Save it where your staff can find it.
What this guide does
- You'll end up with
- one page with 12 ready-to-use replies for the questions you answer every week, plus 3 replies for Google reviews. Save it where your staff can find it.
- Time
- About 30 minutes
- You'll need
-
- Your hours and basic policies
- A short list of the questions customers ask most
- An AI chat app
Work through the steps below. The copyable prompt for step 2 is in the "Prompts in this guide" section. Keep the allergen safety rule exactly as written: never promise a dish is safe or free of anything, and invite the guest to talk with your staff before ordering.
Step 1 of 5
List the questions
Spend ten minutes writing down what people ask by phone, text, DM and email. Hours, parking, reservations, large parties, gift cards, catering, kids menu, dietary questions.
Step 2 of 5
Paste the prompt
Paste the reply kit prompt into your AI app, along with your list, your hours and your basic policies. The prompt keeps one safety rule: for any question about allergies or ingredients, it never promises a dish is safe or free of anything, and instead invites the guest to talk with your staff before ordering.
Step 3 of 5
Fill the gaps
Replace every [ASK OWNER] with the real answer.
Step 4 of 5
Do the reviews
Ask for 3 reply templates: one for a great review, one for a mixed review, one for an unhappy guest. Keep them short, thank people by name, and offer a way to talk offline.
Step 5 of 5
Read it out loud once
If a line does not sound like you, change it.
Prompts in this guide
Try it: Restaurant reply kit
This writes a warm reply to each weekly restaurant question from your own facts. It flags unknowns with [ASK OWNER] and keeps the allergen rule safe.
Copy and paste
I run [type of restaurant] in [town]. Below are the questions customers ask us most, plus our hours and policies. Write a short, warm reply for each one, in a friendly local voice, 2 to 3 sentences each. Use only the facts I gave you. If you need a fact I did not give you, write [ASK OWNER] instead of guessing. For any question about allergies or ingredients, never promise a dish is safe or free of anything. Instead, invite the guest to talk with our staff before ordering.